Glittering Memories

Terms and Conditions

I take pride in my work, and will strive to ensure that the main viewing side of your keepsake is generally free of imperfections. However, all items are made by hand, and small air bubbles, seams, or stray particles may be present. Due to the highly customizable nature of my orders, I cannot offer refunds once your order has been started. I do want very much for you to love your pet's memorial item, so if you are not satisfied with the rendering of your item, you may reach out to me so I can speak with you about how to make it right.

After the order is generated, you must follow further instructions to complete the order on Etsy. Those instructions typically take less than a minute. They will appear on the next page, as well as in your email. If you fail to follow them, I will contact you to follow up.

Submission of your order constitutes permission for me to retrieve any ashes or fur from your pet, which I will procure with care directly from the OVMC office.

Once you submit your order, I will send instructions for preparing and shipping any required materials such as fur or ashes. Since I must wait until I receive your pet's ashes or fur, my turn around time is somewhat dependent upon how quickly I receive this from you. Once your ashes or fur have been received, it may take up to 3 weeks for me to generate your item. There is a small chance that my turn around time will exceed 3 weeks; I will notify you via email if this is the case. In the unfortunate event that your pet's materials are damaged or lost in transit, you will need to follow up with the shipping agency and I cannot do this on your behalf.

Order Details

By clicking "Generate Order", you agree to the terms and details shown.